In case this is the first time you are hearing about Clutch, they are a B2B ratings and reviews platform based in Washington, DC. They evaluate technology service and solutions companies based on the quality of work, thought leadership, and client reviews.

Going back to our year in review, our company was able to receive a total of 4 new reviews last year with an average review rating of 4.9 out of 5.0. Furthermore, all 4 of our reviewers noted that they are 100% willing to recommend us to their friends, family, and colleagues in the industry.

These are incredible figures considering that this is our first-ever year on Clutch! To be recognized as one of the top HR consulting firm and IT companies on their platform is another thing that we are very proud of! We are going to work harder to help improve the review numbers and average review rating next year.

We are your best choice for outsourcing your IT process and for recruiting your internal or external team! Give us a call and let’s talk about how we can help you and your business further.

The post ITSELECTA Revisits Debut Year on Clutch’s Platform with Latest Year in Review appeared first on ITSELECTA.

We offer customized solutions and services, partnering with different kinds of firms with various niches. Our team implements a unique and rigorous HR approach to business development, making sure that we take into account every possible variable to achieve optimal results for our clients.

To help you understand how far we go for our clients, we’re going to tell you a bit more about what our clients say about us. Just recently, we’ve been made aware that one of our beloved clients wrote an online review for our services on Clutch.

Clutch is an independent B2B review and rating platform based in Washington DC. The site sees millions of browsers that want to know more about different B2B industries globally.

For our latest review, Andrea Fragola, the sales officer of Fragola S.p.A., a turnkey plant designer and manufacturer, wrote a comprehensive review about our previous human resources project.

Back in 2020, our client wanted to expand their international sales team as they scale their operations. They needed a service provider that has roots in the thriving Polish market to recruit top-class sales managers to drive their global revenue.

“Thanks to ITSelecta we were able to identify and interview several good candidates for our team. We ended up with new agents for the Polish market. They helped to increase our sales and branding in this country. ITSELECTA acted not only as a recruitment partner but also as a consultant suggesting us the best way to start the cooperation with the selected candidate also in terms of the agreement.” — Sales Officer, Fragola S.p.A

Our clients’ trust allows us to continue doing what we love to do. Their feedback provides countless opportunities for our team to flourish and grow. We couldn’t be more grateful for them.

If you want to see the full scope of our review, you can check our profile on Clutch to take a personal look. Thank you so much to Fragola S.p.A. for this wonderful rating!

Aside from our newest Clutch review, ITSELECTA is also listed on The Manifest, a business news platform dedicated to providing in-depth B2B wisdom. According to their latest findings, our team ranks among the top 60 highest-performing HR consulting firms in Poland this 2021.

See why we’re ranked with the best and why our clients love working with us! Send us a message and let us know how we can help. The entire ITSELECTA team is looking forward to working with you!

If you are looking for new opportunities feel free to check our open vacancies. We are recruiting all over Europe for many sectors. Our multicultural team is dedicated to finding the best opportunity for you so feel free to reach us.

You can reach us at info@itselecta.com or +48 506 033 065.

Photo by krakenimages on Unsplash

The post Our latest 5-star review on Clutch: read how we made another client happy appeared first on ITSELECTA.

Culture has always been the intangible string that determines whether or not employees will flourish within a company. The impact of culture becomes much more pronounced as businesses begin to grow and scale. But how can companies foster a positive culture, and how do they tell prospective employees that they have what they’re looking for in an employer?

There’s no rulebook on how to do these things, but there are ways that will help put companies on the right track.

Go Beyond The Scope

A great way to disengage employees from the company is to only value them for their output. Pragmatic businesses often fall into the trap of not caring about their employees as people and judge their worth from their quarterly stats.

It’s easy for employees in such environments to feel dispensable and therefore less secure about their financial stability. While business owners can, and are encouraged to, focus on results, bluntly putting only that as the priority won’t inspire any kind of loyalty.

Go beyond the scope of work and foster support systems that cover other aspects of employee life. Taking interest in an employee’s development outside their job description can do wonders for their confidence and engagement with the company.

Encourage Locality

Multinational companies often have the problem of staffing their remote locations for a variety of reasons. Some may find it difficult to do, but the best thing to do in such situations is to hire employees from those same localities.

We recently worked with a company that had similar staffing problems and they recounted their experience in this Clutch review:

Several top rated companies gain more support when they do this because finding work near your own location is uncommon. Employees who find themselves in such a positive situation will work harder to preserve it.

Provide Career Roadmaps

Most employees don’t see themselves doing the same thing for the rest of their lives. The job they’re applying for is just a starting point for something better, and companies aren’t as aware of this as they should be.

Provide employees with a general career roadmap upon recruitment and that will accomplish two things. First, it will provide them a clear throughline goal to work towards for the durations of their stay. Second, it shows that the company is well-organized and a good investment to gain experience from.

Companies don;t have to strictly adhere to such roadmaps though, the important thing is that they value career development for their employees.

These techniques can mean the difference between retaining top talent and constantly looking to replace them. Would you like to find out more? Get in touch with our team! We speak different languages and we are always available to provide you with all the answers!

The post Three ways to promote company culture appeared first on ITSELECTA.

Everyone knows the feeling when you are going to have an interview and you want to prepare yourself in the best way possible. When you start thinking about potential questions that might be  asked, you will realize that you have no idea what answers should you should prepare or what to expect from recruiters.

Here are some key techniques that can help you during any recruitment process:

1. Language fluency and self-confidence gives a better impression than being grammatically correct (except language test of course). When the point you are trying to make is clear and you seem to be very fluent while talking, automatically you sound more skilled and more professional.
2. Try to give short and precise answers with key words (for ex. about your skills and experience). A lot of recruiters do fast-paced interviews because they just need to know some basic information about you. Focus on your experience!
3. WHY? – favourite question of all recruiters: Why have you applied for this position? Why did you quit your previous job? Why would you like to move to Poland? Why should we choose you and not others candidates for this position? – these are some of the questions that you can hear during the interview. Just be sure that you know how to answer them in a logical and short way. Also, it is good to think about other WHY questions that can be asked in your specific case.
4. STAR model – this technique is used by many recruiters all around the world. STAR stands for SITUATION, TASK, ACTION, RESULT. When you give examples of your skills, the best way to support your answer is to give an exact example from your past experience, explaining the situation that you were in, the task that you had to complete, the action that you took to complete this task and what was the result of this action. It will show that you are very reliable candidate, but also your past experience in a nutshell.

These basic techniques are crucial if you want to pass to the next steps of recruitment process in a quick and professional way. Would you like to find out more? Get in touch with our team! We speak different languages and we are always available to provide you with all the answers!

You can reach us at info@itselecta.com or +48 506 033 065.

Check our website to be sure you will not miss any vacancy that might be your future dream job: www.itselecta.com

We wish you GOOD LUCK on your future interviews,

ITSELECTA TEAM

The post 4 ways to show your strong points during a job interview appeared first on ITSELECTA.

Customer service is a growing industry and a key factor for a lot of businesses. It has a lot of things to offer to employers and employees. It is no secret that customer service has lots of beneficial aspects to companies, such as customer loyalty, impact on the public image, increased sales. But a lot of people are not familiar with this kind of position and tend to pass on opportunities to work in this sector.

Here are 10 things that you should know about customer service whether you are thinking about working in this area or you already are.

1. Types of Customer Service. There are varieties of customer services which you can choose from the one that is best for you. Whether you like to contact people face to face (self-serve, on-site) or through more traditional ways like via phone or even impersonal like emails, chats, social media.

2. Schedule. People often correlate customer service with night shifts and work during the weekend, but this is not always the case. A lot of companies also offer work from home, freelance work, or a typical 9 to 17 work schedules.

3. Training. Everything you need to work in this area is a high school diploma. The company offers the necessary training that will help you to cope with the difficulties you might come across but also the tools (e.g. CRM software) which will help you keep track of clients and their problems.

4. What happens at work, stays at work. In a lot of jobs people are required to take work home with them, just so they can meet the expectations. This is not the case here. Work stays at the office, giving you the chance to fully use your free time as you wish.

5. It is not all about solving the customer’s problem, but also creating a solid relationship with them. Solving the cumstomers problem is a big part of the job, but it is so much more than that. As customer support, you need to build a connection with the client, make their experience with you memorable enough to talk about it with family and friends – granting the company free promotion. After all, it is more profitable to keep your current clients loyal and satisfied with your services rather than finding new ones.

6. Walk a mile in the customer’s shoes. Generally, customer service is a cakewalk, but sometimes it can be stressful, especially when dealing with unfriendly clients. Unfortunately, this is not something you can avoid but you can turn the situation around. Being patient and empathetic is essential, but so is understanding that their anger is probably not caused because of a malfunction of the company’s product. We all had bad days and took our anger out to the wrong person. Show interest in the customer’s problem, be understanding and try to defuse the situation.

7. Miscommunication. A lot of conflicts or dissatisfaction are created from unnecessary misunderstandings. A customer service representative needs to speak clearly and explain things that might be obvious to themselves but maybe not obvious to the customer.

8. Sales skills. In some situations, people contact customer service when they consider buying a product or use the company’s services, and they need more information. This is the time to shine and persuade them to choose the company or the product over others.

9. Knowledge of the company and its products. The more you know, the better it is. Efficiency is important in customer service and knowing the company’s vision as well as the products and the services they offer. It will give you an edge in solving as many problems as fast as possible.

10. Feedback. Asking the customers for feedback on your services is a great way to help you and the company improve, whether it is positive or negative.

Would you like to find out more about open positions in the customer service area? Get in touch with our team! We speak different languages and we are always available to provide you with all the answers. Check out our website www.itselecta.com or send an E-Mail to info@itselecta.com.

The post 10 things to know about customer service appeared first on ITSELECTA.

When looking for a new job, your CV plays an important role whether or not you will be selected for the next step of the recruitment process. It’s the first thing a recruiter sees, and you want to make a memorable first impression. So, here are some tips on how to improve your CV.

1. Format. It would be best if you created your CV from scratch and not just take a template. This way you’ll be able to personalize it any way you want and be in charge of your things.

2. Personal information. Write your full name, current location, email, phone number(with prefix code) so the recruiter/employer have easy access to them. Feel free to mention your social media (LinkedIn, blog, website) if they are well written.

3. Summary. Just add a couple of sentences, to sum up, your biggest career achievements, to highlight what you can bring to the company and to show your top skills.

4. Experience. Write down your working experience (position, name of the company, city), starting with the most recent one. Apart from the day-to-day task that you took on make sure to mention what you accomplished in each position. This way, the recruiter/employer will be able to see how productive and resourceful you can be. If you have a big list, mention the most recent ones and those related to the position analytically and the other ones with bullet points.

5. Education. Indicate the educational institution you attended and the degree you obtained. And if you graduated with excellence, take the opportunity to gloat about it.

6. Skills. In a bullet point form, present your skills so it’s easy for recruiters to quickly scan them and see if you meet the requirements. For positions like in IT in big companies, makes sure to present your “hard skills” using keywords related to the requirements of the position, as they might use application evaluation systems. Do not forget to mention your “soft skills” as well. In a lot of cases, they might be more interested in them rather your technical skills. Last but not least, make sure that your working experience shows that you possess the “soft skills” you mentioned.

7. Other info (awards, certifications or publications). Only mention them if they are related to the position and will give you an extra edge.

8. Recommendations. If the company requires recommendations, they will ask it directly whether to mention it on your CV or not, as a lot of employers are not interested in those. If you have recommendations from a big brand, you can mention them briefly and attach a separate file with them, in case the employer wants to have a look.

Are you looking for a job to gain your first experience or thinking of taking a new career path? Check out our vacancies at https://www.itselecta.com/vacancies/. Here at ITSelecta, we can assist you with the recruitment process and help you find your dream job.

The post 8 details you should pay attention when preparing your CV appeared first on ITSELECTA.

There are 35 Italians in the annual Forbes classification of the richest people in the world.
The first Italian on this list is Giovanni Ferrero, son of Michele Ferrero, whom everyone knows as the father of Nutella—a brilliant entrepreneur who exported confectionery products made in Italy all over the world.

According to Wikipedia, Ferrero group today has over 35,000 employees and €10.3 billion of revenue (fiscal year 2016)—big numbers, a strong brand, and many happy customers all over the world.

Over 40 years ago, Michele Ferrero wrote guidelines for his senior executives to effectively manage their employees.
According to the Italian newspaper Gazzetta d’Alba, Ferrero’s remark to his management team was, “When you are talking to someone else, keep in mind that he is also important.”

There were 17 points focused on engagement, respect, active listening, and clear communication

1. When interacting with them, put your employees at ease:

• • Dedicate to them the time that they need.
  • Care about actively listening to what they have to say.
  • Never make them feel “small” compared to you.
  • The most comfortable chair in your office should be for them.

2. Make clear decisions and engage your employees in the process. They will believe in the choices they have made.

3. Involve employees in any changes, and discuss the changes with stakeholders before they are implemented.

4. Communicate positive feedback to the workers. When it comes to negative feedback, communicate them only when necessary. It should not be a criticism, but should indicate what can be done even better to avoid future mistakes.

5. Act on time. Too soon is better than too late.

6. Look at the problem, finding out the causes rather than the behavior.

7. Consider the problems in a holistic way. Don’t get lost in the details; leave your employees a certain margin of tolerance.

8. Always be human.

9. Don’t ask for impossible things.

10. Admit your mistakes calmly. It will help you not to repeat them.

11. Take care of what your employees think about you.

12. Don’t pretend to be everything to your employees, in which case you’ll end up being nothing.

13. Beware of those who flatter you; in the long run, they are more counterproductive than those who contradict you.

14. Give always to people what they deserve, and remember that it is often not a question of how much, but of how and when.

15. Never make decisions under the influence of anger, concern, or disappointment, but leave them for when your judgment may be more serene.

16. Remember that a good boss can make a giant feel like a normal man, but a bad boss can turn a giant into a dwarf.

17. If you do not believe in these principles, renounce being leaders.

I believe that Ferrero’s input is really actionable for every manager of people. Moreover, it seems that one of the reasons behind Ferrero’s great success was the way he drove his team. He was a people-first leader, not just an entrepreneur.

The post The 17 golden rules of effective management by the father of Nutella, Michele Ferrero appeared first on ITSELECTA.