fbpx

NEW

How Can You Excel in 2024? Insights into Poland’s IT Colleges and Courses

How Can You Excel in 2024? Insights into Poland’s IT Colleges and Courses The best IT higher education institutions in Poland In today's competitive labor market, competence development is extremely important. The IT industry continues to play a key role in the Polish...

The most significant IT events and tech conferences in Poland in 2024

The most significant IT events and tech conferences in Poland in 2024 The IT world continues to develop dynamically and Poland not only keeps up with global trends, but also plays an important role on the international stage. In our country, every year the calendar of...

JUNE 2024 – HOT VACANCIES

Enter June with new career opportunities! Every day opens up new opportunities, so we have prepared something special for you - new job openings for June 2024! This month we are working with a variety of partners, from leading corporations to innovative startups. All...

Crafting Success Stories in IT Recruitment – A Trusted Recruitment Agency in Poland for Your Talent Needs

Crafting success stories in IT Recruitment: How we support an Energy Monitoring Solutions Platform to build their IT team in Poland At ITSelecta Recruitment, we strongly believe that each client deserves to feel like they are in a 5-star superior hotel when working...

Trends and new regulations on remote jobs in Poland

Trends and new regulations on remote jobs in Poland   The COVID-19 pandemic has had a huge impact on the way we function professionally, and as a result there have been significant changes in remote work and hybrid models. Companies around the world, including...

MAY 2024 – HOT VACANCIES

Start May with new career opportunities! Every day brings with it more beauty, so we have prepared something special for you - a number of new job opportunities! This month we are working with a range of exceptional clients, from global giants to cutting-edge...

APRIL 2024 – HOT VACANCIES

Welcome Spring with New Job Opportunities! Isn't it the perfect time to refresh your career? The weather is getting more beautiful every day, and we have also prepared something special - a variety of new job offers! This month we have the pleasure of working with a...

AI & work in Europe in 2024: are Centaur Workers the future of the workforce?

Life is a continuous change, or “panta rhei” as Heraclitus, the ancient philosopher, taught us. This principle is especially relevant today as we witness the rapid integration of technology into our daily lives and work, with AI at the forefront of this evolution. A...

FEBRUARY 2024 – HOT VACANCIES

Step into February with fresh job opportunities! While the weather outside may not be the best, don't worry because we're bringing a ray of sunshine with our latest job listings! This February we're excited to forge collaborations with a diverse range of prestigious...

JANUARY 2024 – HOT VACANCIES

Enter the New Year with new opportunities! As the New Year unfolds, we welcome new job opportunities! This January, we're excited to forge collaborations with a diverse range of prestigious clients, spanning global corporations with offices around the world to...

info@itselecta.com

Customer service is a growing industry and a key factor for a lot of businesses. It has a lot of things to offer to employers and employees. It is no secret that customer service has lots of beneficial aspects to companies, such as customer loyalty, impact on the public image, increased sales. But a lot of people are not familiar with this kind of position and tend to pass on opportunities to work in this sector.

Here are 10 things that you should know about customer service whether you are thinking about working in this area or you already are.

1. Types of Customer Service. There are varieties of customer services which you can choose from the one that is best for you. Whether you like to contact people face to face (self-serve, on-site) or through more traditional ways like via phone or even impersonal like emails, chats, social media.

2. Schedule. People often correlate customer service with night shifts and work during the weekend, but this is not always the case. A lot of companies also offer work from home, freelance work, or a typical 9 to 17 work schedules.

3. Training. Everything you need to work in this area is a high school diploma. The company offers the necessary training that will help you to cope with the difficulties you might come across but also the tools (e.g. CRM software) which will help you keep track of clients and their problems.

4. What happens at work, stays at work. In a lot of jobs people are required to take work home with them, just so they can meet the expectations. This is not the case here. Work stays at the office, giving you the chance to fully use your free time as you wish.

5. It is not all about solving the customer’s problem, but also creating a solid relationship with them. Solving the cumstomers problem is a big part of the job, but it is so much more than that. As customer support, you need to build a connection with the client, make their experience with you memorable enough to talk about it with family and friends – granting the company free promotion. After all, it is more profitable to keep your current clients loyal and satisfied with your services rather than finding new ones.

6. Walk a mile in the customer’s shoes. Generally, customer service is a cakewalk, but sometimes it can be stressful, especially when dealing with unfriendly clients. Unfortunately, this is not something you can avoid but you can turn the situation around. Being patient and empathetic is essential, but so is understanding that their anger is probably not caused because of a malfunction of the company’s product. We all had bad days and took our anger out to the wrong person. Show interest in the customer’s problem, be understanding and try to defuse the situation.

7. Miscommunication. A lot of conflicts or dissatisfaction are created from unnecessary misunderstandings. A customer service representative needs to speak clearly and explain things that might be obvious to themselves but maybe not obvious to the customer.

8. Sales skills. In some situations, people contact customer service when they consider buying a product or use the company’s services, and they need more information. This is the time to shine and persuade them to choose the company or the product over others.

9. Knowledge of the company and its products. The more you know, the better it is. Efficiency is important in customer service and knowing the company’s vision as well as the products and the services they offer. It will give you an edge in solving as many problems as fast as possible.

10. Feedback. Asking the customers for feedback on your services is a great way to help you and the company improve, whether it is positive or negative.

Would you like to find out more about open positions in the customer service area? Get in touch with our team! We speak different languages and we are always available to provide you with all the answers. Check out our website https://www.itselecta.com/ or send an E-Mail to info@itselecta.com.