Most global organizations default to spreading capability across locations. A few data engineers in London. Some automation specialists in Bangalore. An AI lead reporting to New York. On paper, it looks balanced. In practice, it fragments learning, slows execution,...

Will AI transform or disrupt GBS/SSC/BPO in Europe? What leaders must know in 2026 The question every GBS/SSC/BPO leader is asking in 2026 Across Europe and the World, executives running GBS, SSC, and BPO operations face the same uncertainty: is AI a tool that will...