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Everyone knows the feeling when you are going to have an interview and you want to prepare yourself in the best way possible. When you start thinking about potential questions that might be  asked, you will realize that you have no idea what answers should you should prepare or what to expect from recruiters.

Here are some key techniques that can help you during any recruitment process:

1. Language fluency and self-confidence gives a better impression than being grammatically correct (except language test of course). When the point you are trying to make is clear and you seem to be very fluent while talking, automatically you sound more skilled and more professional.
2. Try to give short and precise answers with key words (for ex. about your skills and experience). A lot of recruiters do fast-paced interviews because they just need to know some basic information about you. Focus on your experience!
3. WHY? – favourite question of all recruiters: Why have you applied for this position? Why did you quit your previous job? Why would you like to move to Poland? Why should we choose you and not others candidates for this position? – these are some of the questions that you can hear during the interview. Just be sure that you know how to answer them in a logical and short way. Also, it is good to think about other WHY questions that can be asked in your specific case.
4. STAR model – this technique is used by many recruiters all around the world. STAR stands for SITUATION, TASK, ACTION, RESULT. When you give examples of your skills, the best way to support your answer is to give an exact example from your past experience, explaining the situation that you were in, the task that you had to complete, the action that you took to complete this task and what was the result of this action. It will show that you are very reliable candidate, but also your past experience in a nutshell.

These basic techniques are crucial if you want to pass to the next steps of recruitment process in a quick and professional way. Would you like to find out more? Get in touch with our team! We speak different languages and we are always available to provide you with all the answers!

You can reach us at info@itselecta.com or +48 506 033 065.

Check our website to be sure you will not miss any vacancy that might be your future dream job: www.itselecta.com

We wish you GOOD LUCK on your future interviews,

ITSELECTA TEAM

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Customer service is a growing industry and a key factor for a lot of businesses. It has a lot of things to offer to employers and employees. It is no secret that customer service has lots of beneficial aspects to companies, such as customer loyalty, impact on the public image, increased sales. But a lot of people are not familiar with this kind of position and tend to pass on opportunities to work in this sector.

Here are 10 things that you should know about customer service whether you are thinking about working in this area or you already are.

1. Types of Customer Service. There are varieties of customer services which you can choose from the one that is best for you. Whether you like to contact people face to face (self-serve, on-site) or through more traditional ways like via phone or even impersonal like emails, chats, social media.

2. Schedule. People often correlate customer service with night shifts and work during the weekend, but this is not always the case. A lot of companies also offer work from home, freelance work, or a typical 9 to 17 work schedules.

3. Training. Everything you need to work in this area is a high school diploma. The company offers the necessary training that will help you to cope with the difficulties you might come across but also the tools (e.g. CRM software) which will help you keep track of clients and their problems.

4. What happens at work, stays at work. In a lot of jobs people are required to take work home with them, just so they can meet the expectations. This is not the case here. Work stays at the office, giving you the chance to fully use your free time as you wish.

5. It is not all about solving the customer’s problem, but also creating a solid relationship with them. Solving the cumstomers problem is a big part of the job, but it is so much more than that. As customer support, you need to build a connection with the client, make their experience with you memorable enough to talk about it with family and friends – granting the company free promotion. After all, it is more profitable to keep your current clients loyal and satisfied with your services rather than finding new ones.

6. Walk a mile in the customer’s shoes. Generally, customer service is a cakewalk, but sometimes it can be stressful, especially when dealing with unfriendly clients. Unfortunately, this is not something you can avoid but you can turn the situation around. Being patient and empathetic is essential, but so is understanding that their anger is probably not caused because of a malfunction of the company’s product. We all had bad days and took our anger out to the wrong person. Show interest in the customer’s problem, be understanding and try to defuse the situation.

7. Miscommunication. A lot of conflicts or dissatisfaction are created from unnecessary misunderstandings. A customer service representative needs to speak clearly and explain things that might be obvious to themselves but maybe not obvious to the customer.

8. Sales skills. In some situations, people contact customer service when they consider buying a product or use the company’s services, and they need more information. This is the time to shine and persuade them to choose the company or the product over others.

9. Knowledge of the company and its products. The more you know, the better it is. Efficiency is important in customer service and knowing the company’s vision as well as the products and the services they offer. It will give you an edge in solving as many problems as fast as possible.

10. Feedback. Asking the customers for feedback on your services is a great way to help you and the company improve, whether it is positive or negative.

Would you like to find out more about open positions in the customer service area? Get in touch with our team! We speak different languages and we are always available to provide you with all the answers. Check out our website www.itselecta.com or send an E-Mail to info@itselecta.com.

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When looking for a new job, your CV plays an important role whether or not you will be selected for the next step of the recruitment process. It’s the first thing a recruiter sees, and you want to make a memorable first impression. So, here are some tips on how to improve your CV.

1. Format. It would be best if you created your CV from scratch and not just take a template. This way you’ll be able to personalize it any way you want and be in charge of your things.

2. Personal information. Write your full name, current location, email, phone number(with prefix code) so the recruiter/employer have easy access to them. Feel free to mention your social media (LinkedIn, blog, website) if they are well written.

3. Summary. Just add a couple of sentences, to sum up, your biggest career achievements, to highlight what you can bring to the company and to show your top skills.

4. Experience. Write down your working experience (position, name of the company, city), starting with the most recent one. Apart from the day-to-day task that you took on make sure to mention what you accomplished in each position. This way, the recruiter/employer will be able to see how productive and resourceful you can be. If you have a big list, mention the most recent ones and those related to the position analytically and the other ones with bullet points.

5. Education. Indicate the educational institution you attended and the degree you obtained. And if you graduated with excellence, take the opportunity to gloat about it.

6. Skills. In a bullet point form, present your skills so it’s easy for recruiters to quickly scan them and see if you meet the requirements. For positions like in IT in big companies, makes sure to present your “hard skills” using keywords related to the requirements of the position, as they might use application evaluation systems. Do not forget to mention your “soft skills” as well. In a lot of cases, they might be more interested in them rather your technical skills. Last but not least, make sure that your working experience shows that you possess the “soft skills” you mentioned.

7. Other info (awards, certifications or publications). Only mention them if they are related to the position and will give you an extra edge.

8. Recommendations. If the company requires recommendations, they will ask it directly whether to mention it on your CV or not, as a lot of employers are not interested in those. If you have recommendations from a big brand, you can mention them briefly and attach a separate file with them, in case the employer wants to have a look.

Are you looking for a job to gain your first experience or thinking of taking a new career path? Check out our vacancies at https://www.itselecta.com/vacancies/. Here at ITSelecta, we can assist you with the recruitment process and help you find your dream job.

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